More effective interactions lead to more revenue-generating transactions
Your customer relationships are essential to you success. Infor CRM (formally SalesLogix) is an award-winning CRM solution that delivers a complete view of customer interactions across your sales, marketing, customer service, and support teams, so they can collaborate effectively and respond promptly and knowledgeably to sales opportunities and customer inquiries – both in the office and in the field.
Rich customer profiles and sales productivity tools in Info CRM help users identify opportunities and streamline sales activities, while sales management tools, analytics, and proactive alerts drive accurate forecasting, informed decision making, and effective team and territory management. Best-practice process automation in Infor CRM accelerate your strategic advantage by recommending and performing winning actions that drive results.
Integrated marketing and customer service ensures calibration across teams in the business of acquiring new customers and delivering an exceptional customer experience.
Infor CRM Key Features
Successfully compete and win in your industry with Infor CRM, which offers the right tools to help you effectively manage your sales pipeline, drive opportunities to a close, and have visibility across your sales team’s performance. Manage leads, opportunities, and activities from anywhere – at the office, on the road or on a mobile device.
Deploy and track marketing campaigns using Infor CRM. You can target a particular market segment with a direct campaign, as well as track the effectiveness. From concept to conclusion, using reporting and analytics, you can monitor the responsiveness to your campaigns and track the return on your investment.
Enable service and support teams to quickly resolve customer issues and deliver a quality customer experience that builds loyal, profitable customer relationships. Quickly find resolutions to problems, offer convenient self-service options to customers, and get robust reports that inform you if issues are being resolved in a timely manner.
Analytics & Reporting
Infor CRM reporting and analytics are key to unlocking the power of your data and enabling you and your team to be proactive in your daily ambitions. Powerful analytics of business and team performance help increase individual effectiveness and maximize organizational and customer intelligence. From standard, out-of-the-box CRM reporting and list management capabilities to interactive analysis tools and specialized business intelligence, you can get the tools that empower analytics-based decision making at all levels of your organization.
The right solutions, right total cost of ownership.
- Rich CRM functionality available on leading smartphones and tablets to empower your mobile workforce.
- Xbar for Microsoft Outlook and Sync for Gmail provides easy-to-use, powerful add-ins to bring your CRM inside you inbox.
- Advanced customization capabilities to personalize and configure CRM to reflect your winning recipe for success.
- Standard open APIs and integration options.
- Deployment and licensing flexibility: Cloud, On-Premises or both.
- Pricing options to meet your budget: Named, Concurrent or Mobile.