Sage CRM Customer Support Automation

Sage CRM Customer Support Automation

With Sage CRM, you can make the most of every customer interaction, maximizing business opportunities and customer satisfaction. It empowers your organization with critical information to build and support long-term customer satisfaction and loyalty.

With fast online access to service requests, call and escalation history, interactions, multiple contacts, support cases, emails, and documents sent and received, you’ll have complete and accurate data at your fingertips. Sage CRM customer support automation enables you to quickly resolve issues and easily capitalize on cross-sell or up-sell opportunities.

Ensure customer satisfaction & loyalty

Keeping customers loyal and providing them with a satisfying and consistent customer experience can be hard to perfect. Sage CRM enables your company to roll out web-based customer self-service quickly and cost effectively. From here, users can service their own information needs, track data and update the system without the requirement for customer service assistance and at the time and place of their choice.

Additionally, you can maximize the synchronization between your customers, ensuring that cases are progressed in a timely manner and in accordance with service level agreements (SLA). All cases can be managed directly from the interactive dashboard removing the need to switch between screens, maximizing the productivity of agents. Knowledge management capabilities make it easier to capture remedies related to specific issues which many recur over time, making sure that agents are not duplicating effort.

Benefits of Sage CRM in customer Service

  • Manage your customer accounts with insight and collaboration
  • Respond to customer cases quickly, reducing response time to customer service requests
  • Enable agenst to quickly and accurately find the right answer the first time
  • Enables customer satisfaction measurement and benchmarking
  • Increases productivity of customer support representatives
  • Provides self-service facility to customers around common issues
  • Enables customer issues to be tracked and responded to, regardless of who answers the phone or receives the email.

 

* This information is provided by Sage Software- http://www.sagecrmsolutions.com/

 

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